Incredible courtesy every day.

ALDI is committed to your complete satisfaction, and your local ALDI Store Manager can resolve most issues quickly. 

Products Covered Under Our Double Guarantee
If for any reason you are not 100% satisfied with any product, we will offer a Double Guarantee where we will gladly replace the product AND refund your money. Please return the package and any unused product to your local ALDI Store Manager and they will issue a refund and replacement. The Double Guarantee does not apply to non-food Special Buy items, alcohol or national brands.

Non-Food Special Buy Items, Alcohol and National Brands Guarantee
A replacement or refund will be offered for non-food Special Buy items, alcohol* or national brands. Please return the product and the original package to your local ALDI Store Manager. In addition, some of our ALDI exclusive brands and national brand offerings are covered by a manufacturers’ limited warranty. Please consult the instruction manual or warranty card that came with the product to determine how to make a warranty claim. 

*State law may prohibit the replacement or refund of alcohol.

For any questions or inquiries, click here to go to our FAQ page.

If your question is not on the FAQ page, contact ALDI Customer Service by email.  We are available to respond Monday – Friday, 8:00 am – 4:30 pm CST.

Or write to us at:
ALDI Inc.
Attention: Customer Service
1200 N. Kirk Rd.
Batavia, IL 60510