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ALDI Store Information - FAQs
Store Hours & Contact Information
A. You can determine the hours for your local store by using our store locator.
A. You can email ALDI by filling out our contact form or you can write to us. Visit our contact us page for more details.
A. ALDI stores are closed on New Year’s Day, Easter Sunday, Thanksgiving Day and Christmas Day. Additionally, ALDI stores operate limited hours on Memorial Day, Independence Day, Labor Day, Christmas Eve and New Year’s Eve. Specific holiday hours for your local store can be found by using our store locator.
A. Everything we do is to save our shoppers money on the food and products they want most. Rather than hire extra staff to answer phones and retrieve carts, our employees stay focused on serving our shoppers in stores. This saves us money, but more importantly we pass those savings on to our customers. Our website (aldi.us) has information about our store locations and hours, current and upcoming ALDI Finds, answers to your frequently asked questions (FAQs) and a way to contact our customer service team should you have any specific questions.
Store Locations, Grand Openings & Remodels
A. ALDI has more than 2,100 stores in 38 states, and we're constantly expanding! Use our store locator to find an ALDI store near you.
A. You can locate the ALDI store closest to you by using our store locator.
A. Visit our Grand Openings page to see when your local ALDI is reopening. If you cannot find your local store, then a date has not yet been finalized for its reopening. We will post it here as soon as the official reopening date has been determined. While your store is being remodeled, you can use the store locator to find another nearby ALDI location.
A. When it comes to choosing store locations, we look at many factors. We want the best sites that are closest to our shoppers and can support a high daily traffic volume. As the demand for ALDI grows, so do our real estate options. Once we have confirmed a new site, we advertise new store openings on our website and the ALDI USA Facebook. Visit our Grand Openings page to see if and when an ALDI is coming to a neighborhood near you.
Miscellaneous
A. We recommend returning to the store and speaking with a manager.
A. Please return to the store where you made your purchase, with the card used for payment, and ask to speak with a manager.
A. ALDI cashiers do not bag groceries. In order to ensure quick and efficient service, our cashiers will place your items directly into a shopping cart. After checking out, you can bag your groceries in our designated bagging areas.
A. ALDI stores do not have delis, but we do sell a wide variety of award-winning fresh meats and cheeses, many of which you can find in our Deli products section.
A. Service Animal Policy
ALDI is committed to making reasonable modifications in policies, practices, and procedures to permit individuals with disabilities to be accompanied by service animals in our stores. Because service animals play an important role in ensuring the independence of individuals with disabilities, we welcome service animals even if state and local health codes do not allow other animals into our stores. Service animals are dogs or miniature horses that are individually trained to work or perform tasks for individuals with disabilities under the Americans with Disabilities Act.
- Service animals are not allowed in shopping carts, baskets or ALDI provided wheelchair/motorcart attachments, even if on a mat, crated or in an animal carrier.
- A service animal must have a harness, leash, or other tether, unless the handler is either unable to use the same because of a disability, or the use of the same would interfere with the service animal’s safe, effective performance of work or tasks. In such case, the service animal must otherwise be under the handler’s control, such as through voice commands, signals, or other effective means.
Pets and Emotional Support Animals
- Pets and animals whose sole function is to provide emotional support and comfort or crime deterrence are not service animals under the ADA and are not permitted in our stores.