Grocery Delivery & Pickup

A.  ALDI products  are available online! Save time by ordering your favorite ALDI items online for Curbside pickup or delivery. Product availability varies online versus in-store.

  

Visit new.aldi.us and enter your ZIP code to determine if your local store offers Curbside pickup or delivery. If you already have an account, log in using your email address and password. If you are a first-time online customer, you will need to create an account to proceed.  

  

A. We are proud to offer grocery delivery nationwide through our partnership with Instacart. Nearly 98% of our more than 2,200 stores offer delivery to customers in more than 10,000 ZIP codes across the country.

Visit new.aldi.us and enter your ZIP code to determine if your local store offers delivery.

  

A. Please visit help.aldi.us

  

A. Personal shoppers conduct the shopping trip and deliver all orders directly to customers' homes or businesses.

  

A. At checkout, customers select a delivery time. Online grocery orders can be delivered as soon as the same day. Alternatively, customers can also schedule delivery for a later date, up to five days out.

  

A. ALDI grocery deliveries can occur within the hours of when ALDI stores are open. This also applies to holidays when ALDI stores may be closed or operating condensed hours.

  

A. Customers can always count on ALDI for the lowest prices on groceries, every day. However, prices online may vary slightly from in-store prices in your area.

  

A. If an item is out of stock, the personal shopper fulfilling the order will contact the customer suggesting a replacement product based on similar items available in-store (if the customer has opted into substitutions), or provide the customer the option to cancel the item, removing it from the order.

  

A.   If a personal shopper has NOT started fulfilling an order, the order can be canceled and a new order can be placed. If an item needs to be added or removed from an order, this change can be requested through text message to the personal shopper once the customer has been notified that the order is being picked.     

  

A. Customers receive a text message with an estimated delivery time when a delivery driver is en route. If a customer is not home during delivery, the delivery driver will leave the groceries at their doorstep unless there is alcohol in the order. If there is alcohol in the order, and the customer is not home to show a valid ID, the order will be canceled.

  

A.  You may cancel your order by visiting https://www.aldi.us/my-orders, and then follow the steps below:

1. Click the order that you would like to cancel
2. Click "Cancel Order" on the bottom left of the screen
3. A pop up window will appear to confirm your cancellation
4. Select "Yes, I am sure"

Please note, once an order is acknowledged in the system, the cancel button will not be available to select. ALDI's Online Ordering Support Team is unable to cancel ‘In Progress’ orders; however, once a shopper starts working on your order, you can message your personal shopper directly to request a cancellation. If further assistance is needed please contact ALDI's Online Ordering Support Team at  help.aldi.us.

A. Refunds may take up to seven business days to process. In some cases, banks may adjust the original charge amount instead of displaying a separate refund.

  

A: For orders in process, a temporary authorization hold(s) is placed for a slightly higher amount than your estimated order total. This small difference accounts for potential changes in the final total due to special requests, added items, items replaced at a different price and the actual weight of items. For additional information, please visit help.aldi.us.  

  

A: When an order is placed, the anticipated total is provided, including estimated taxes and fees. The final total charged to your card may be different if any changes occur during the shopping process. Examples include:

• An item is out of stock and you’re refunded.
• An item from your original order needs to be replaced, and the replacement item has a different price.
• An item you ordered is sold by weight, and the exact weight is slightly different than the estimate.
• Your personal shopper fulfills a special request for an item.  

  

A: Delivery fees are determined by a variety of factors, such as delivery window and location. ALDI shopping bags will be used to bag customer delivery orders. Similar to an in-store transaction, customers will be charged a small fee for bags used. A service fee may also be included to cover operating costs for the service.

  

A. For refunds on products purchased online, please contact ALDI Customer Service at https://www.aldi.us/about-aldi/contact-us

  

A. The default tip is 10%, or it can be customized to the percentage you choose for your most recent order.   For your convenience, preset amounts of 5%, 10%, or 15% can also be selected. Tipping is optional and the default tip may be adjusted at checkout. Tips are paid directly to the delivery driver and/or personal shopper.

A. Yes

  

A.  A. Yes. ALDI  Curbside Grocery Pickup is rolling out to various ALDI stores across the country, and nearly 1500 ALDI stores across 38 states offer this service. Find out if your local ALDI store offers pickup by visiting new.aldi.us and enter your zip code.

  

A. This service allows ALDI customers to order groceries online to then pickup at a designated ALDI store. We know ALDI shoppers want choice and convenience in how they shop, which is why we are accelerating our  Curbside Grocery Pickup  expansion.  

  

A.  ALDI Curbside Grocery Pickup  is rolling out to various ALDI stores across the country. Currently, nearly 1500 ALDI stores across 38 states offer the service, and we are actively expanding the offering.  Find out if your local ALDI store offers pickup by visiting new.aldi.us and enter your zip code.

  

A. A small pickup fee is applied to each order to offset the costs of ALDI Curbside Shoppers fulfilling orders.

  

A. Visit aldi.us and enter your ZIP code to determine if your local store offers Curbside pickup or delivery. If you already have an account, log in using your email address and password. If you are a first-time online customer, you will need to create an account to proceed.  At checkout, customers then chose a desired pickup time and store location; and at ALDI stores, there are designated areas for pickup. Look for the blue or black spaces in ALDI parking lots. When you arrive, ALDI employees will load your groceries directly into your car.

  

A. ALDI shopping bags will be used to bag customer Curbside orders. Similar to an in-store transaction, customers will be charged a small fee for bags used.

  

A. We appreciate the gesture, but please do not tip ALDI Curbside Shoppers. Tips are not accepted.

  

A.  Yes, you can pay with your EBT Card when checking out on our website or the ALDI app. During checkout, you will be able to add your card and enter your PIN securely to complete payment.

  

A.  Not at this time, but we are working with Instacart to continue expanding this program into other markets as quickly as possible.

  

A.  To use  EBT SNAP benefits, participants will enter their EBT card information on aldi.us,  along with another form of payment to cover non-eligible SNAP items like taxes, tips and fees. Shoppers then enter their zip code to determine if they are near a participating ALDI store and begin shopping. Once  EBT SNAP-eligible items are added to their cart, customers can select how much of their benefits they would like to allocate to the order.

  

A.  SNAP/EBT benefits can be applied to all EBT SNAP-eligible items. For more information, please visit the USDA’s  website.

  

A.  Please contact Instacart:  shop.aldi.us/help

  

A. Yes! When you place your first order, you will have the opportunity to link your ALDI and Instacart+ accounts to unlock $0 delivery/curbside fees on orders over $35 fulfilled by Instacart. Service fees and optional delivery tips may still apply.  

A: In some stores, curbside pickup orders are fulfilled by ALDI employees. In these stores, the Instacart+ discount cannot be used.  

A. Please visit https://account.aldi.us/s/details  to link your accounts and sign in. Once you are logged in, you need to authorize ALDI to link with your Instacart+ account. Selecting Allow will direct you to your ALDI account where a message will pop up indicating your accounts have been successfully linked!  

A. No. Once your ALDI and Instacart+ accounts are linked, your information will be saved for future orders.  

A. You can sign up for an Instacart+ membership within the Instacart app or on their website.

A. You can unlink your accounts by contacting Instacart Customer Experience at 1-888-246-7822.