Return Policy, Refunds & Product Quality Concerns FAQs

Return Policy, Refunds & Product Quality Concerns

Q. I bought a product and I don’t like it, what do I do?
A. Many ALDI exclusive brands are covered by our Twice as Nice Guarantee where we will gladly replace the product AND refund your money. Please bring the package, any unused portion of the product and your receipt of purchase to your local ALDI, and we will issue a refund and replacement. Our Twice as Nice Guarantee does not apply to non-food ALDI Find items, alcohol, or national brands.

Q. How do I submit a complaint about a product?
A. Please visit our Contact Us page to submit a product complaint.

Q. Can I return alcohol?
A. The return of alcohol is subject to local regulations, and may not be accepted at all stores. Please return to the store location with your receipt of purchase and ask to speak to the manager on duty for additional guidance.

Q. I lost my product manual, what do I do?
A. Many of the manuals for the various products we sell can be found online. Please check out our Warranties and Manuals page for further assistance.

Q. My product is broken, how can I redeem the warranty for this item?
A. Please check out our Warranties and Manuals page for further assistance.

Q. I need a replacement part, how can I request it?
A. Please check out our Warranties and Manuals page for further assistance.

Q. I was double charged for an item, how do I get a refund?
A. Please bring your receipt back to the store at your earliest convenience and ask to speak with a manager on duty. They will be happy to review the receipt and address your concern. We apologize for any inconvenience this may have caused.

Q. I was charged the wrong price for my item, how do I get that fixed?
A. Please bring your receipt back to the store at your earliest convenience and ask to speak with a manager on duty. They will be happy to review the receipt and address your concern. We apologize for any inconvenience this may have caused.

Q. I was given the wrong cash back, how do I make this right?
A. Please bring your receipt back to the store at your earliest convenience and ask to speak with a manager on duty. They will be happy to review the receipt and address your concern. We apologize for any inconvenience this may have caused.

Q. What is the return policy?
A. At ALDI, we’re so confident in our ALDI-exclusive food items that we’ve backed them with our unbeatable Twice as Nice Guarantee. For items not covered by the Twice as Nice Guarantee (non-food ALDI Find items, alcohol*, national brands or non-quality related issues), a replacement or refund** will be offered. In addition, some of our ALDI-exclusive brands and national brand offerings are covered by a manufacturers' limited warranty. Please consult the instruction manual or warranty card that came with the product to determine how to make a warranty claim. Computer/Electronics return policy: Returns with a receipt will be honored within 90 days of the original purchase date. Product must be returned with all contents and in original product packaging.

  • *Please note, state law may prohibit the replacement or refund of alcohol.
  • ** Please note that a receipt is required to receive a refund in the original form of payment. Customers who do not provide a receipt will receive an ALDI Merchandise Credit gift card equal to the current retail price of the returned item.